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2 comments

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  • Tommie Hughett

    Need email confirmation

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  • Rona

    Hi Tomohiro, 

    Welcome to Box Community and glad to help!

    Please note that Box can only send a confirmation email once. In event that you missed receiving one or it has expired. We recommend going to the password reset route. 

    Here are the steps to reset your password: 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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