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Box Status

Box storage allocation is incorrect

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a8Y

Dear Support, please fix my storage space allocation problem.

In my account and according to the status: 42.1 GB of 50.0 GB used.

When deleting multiple files and folders from the storage, the available space does not increase at all.

The correct storage capacity is not displayed in BOX, and a message saying 'Storage is almost full' is displayed.

Restore the status display with the magic script that has been referenced many times in the support forums.

thanks

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2 comments

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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  • a8Y

    Hi Rona,

    Thanks the problem is solved.
    I appreciate your prompt response.

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