Can't update password

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Chaitrali Vishwas Rane

• April 08, 2024 19:30

I need to set a strong password to access project document shared with me, but I get an error message every time I try to update my password from my profile.  Please help ASAP

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• 

  Rona

  • April 09, 2024 20:52

  Hi there, 

  Welcome to Box Community and glad to assist! 

  You could try password reset to setup a strong password, 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Hope it helps! 

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