Storage capacity is incorrect

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pitzz pitzz

• April 09, 2024 01:22

Dear Support,
According to the status of my account, it is indicated that 12.6 GB of the 50.0 GB has been used. Even if I delete all files and folders from the storage, the free space does not increase. I would like you to address this issue.
Thank you.

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• 

  Rona

  • April 09, 2024 20:24

  Hi there, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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