Access denied by Shield policy

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Kristopher Faulkner

• April 10, 2024 14:17

I am downloading large amounts of video files via ftp.box.com and I get this error on some files.

 (code=forbidden_by_policy, request_id=s7xl79hom3a7t6p3).

Error:    File transfer failed after transferring 0 bytes in 1 second

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  Rona

  • April 10, 2024 19:19

  Hi Kristppher,

  Welcome to Box Community and happy to assist! 

  We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services. 

  At this rate, please get in touch with your internal helpdesk team for assistance. 

  Thanks for posting!

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  Kristopher Faulkner

  • April 10, 2024 20:28

  OK - Thanks.  I will check with Internal Support.

   

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