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Access denied by Shield policy

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Kristopher Faulkner

I am downloading large amounts of video files via ftp.box.com and I get this error on some files.

 (code=forbidden_by_policy, request_id=s7xl79hom3a7t6p3).

Error:    File transfer failed after transferring 0 bytes in 1 second

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  • Rona

    Hi Kristppher,

    Welcome to Box Community and happy to assist! 

    We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services. 

    At this rate, please get in touch with your internal helpdesk team for assistance. 

    Thanks for posting!

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  • Kristopher Faulkner

    OK - Thanks.  I will check with Internal Support.

     

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