This shared file or folder link has been removed or is unavailable to you.
Answered
As of today, i am unable to access my photos. I have read the response for support and that was all completed last year. I was able to access up until today. This box is for my job organization so it is IMPERATIVE that i have this fixed immediately
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Hi Alex,
Welcome to Box Community and glad to assist!
This error typically is caused by one of 3 things:- Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
- The person who created the shared link has since removed it.
- You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
Here's what you can do:- Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
- If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
- If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.
Hope it helps!
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UNACCEPTABLE!!!!
Your company is the company we chose to keep all of our photos. Back in April of 2023. I was unable to access the photos that I use daily. I had to find a way to reach out to an employee who is no longer with the company, to give me full access to the account. Once she completed that task, I was able to go into the account and update the billing information. I now have no contact to her.
Since then, everything was completed, I was granted the highest access to the account. Box consistently gives me the run around. They do not have a number to contact for customer support, so I have to write the issue on a community forum. BOX is now saying that I need to contact our company’s IT to fix permissions in which they have no control over to do.
At this point, our company will like temp access to retrieve all of our photos. Once we receive that, we are cancelling our subscription and moving to another company. It should NOT be this difficult to speak with a representative. To have to write on a community forum in order to get a response is absolutely RIDICULOUS. You have THOUSANDS of people who have subscribed to your services and pay while your customers have to pull teeth in order to speak to a LIVE REPRESENTATIVE.
I would like to escalate this issue.
Thank you
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