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account charge

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Fran Johnson

You just changed me to a BUSINESS account. But today I got a charge of $19.99 for my old account. You've already charged me this month for: 

03/26/2024  BOX $374.79

03/15/2024  BOX $540.00

If you can't rectify these numbers I will just close out the account. I work as a contractor designer and will have to use something else that's not a business account.

Fran Johnson

 

             
       
             
             
             
             
             
             
             
             
         
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Date Votes
  • Fran Johnson

    You just changed me to a BUSINESS account. But today I got a charge of $19.99 for my old account. You've already charged me this month for: 

    03/26/2024  BOX $374.79

    03/15/2024  BOX $540.00

    If you can't rectify these numbers I will just close out the account. I work as a contractor designer and will have to use something else that's not a business account.

    Fran Johnson

     

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  • Rona
    • Edited

    Hi Fran, 

    Welcome to Box Community and glad to assist! 

    We'd love to assist regarding these charges. And to do so, you may reach out to our Billing team by creating a new case or email via billing@box.com. 

    Thanks for posting! 

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