MacOS Sonoma 14.4-can't open the files in the box drive

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Yanhao Cheng

• April 11, 2024 16:35

I can open the box drive, but I can't open any file in the box, including pdf, excel, ppt, word, subfolder, and so on. I have tried to uninstall and reinstall the box drive. while it still doesn't work. Also, the box can't be found in the finder.

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  Rona

  • April 11, 2024 20:22

  Hi Yanhao,

  Welcome to Box Community and happy to assist! 

  We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services. 

  At this rate, please get in touch with your internal helpdesk team for assistance. 

  Thanks for posting!

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