Can't add a user with a .xyz email

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Diane Hadaya

• April 11, 2024 17:57

I'm trying to add our accountant as a User so that she can copy our Box folder from her Enterprise account to our new Box account. It says that her email is invalid. Is it because she has an email ending in .xyz? or that she's already a User on another Box account with that email?

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  Rona

  • April 11, 2024 20:19

  Hi Diane, 

  Welcome to Box Community and glad to assist! 

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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