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Box Sign API doesn't work with templates

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Brian Lorraine

I'm using a service account to use Box API for "sign_requests". It works just fine when I have template tags embedded. But if I use regular templates, it doesn't work.

 

For example this is fine:

 

{
    "signers": [
        {
            "role": "signer",
            "email": "my@email.com"
        }
    ],
    "source_files": [
        {
            "type": "file",
            "id": "[file id]"
        }
    ],
    "parent_folder": {
        "type": "folder",
        "id": "[parent folder]"
    }
}
 
BUT If I add the key/value  
 
"template_id": "[tempalate id here]",
 
I get the following error:
 
{
    "type": "error",
    "code": "not_found",
    "status": 404,
    "message": "Not found",
    "request_id": "0cc581306512a963f5bd9a0f04fc20d95",
    "context_info": {
        "errors": [
            {
                "name": "Not Found",
                "message": "Not Found: Unsuccessful HTTP status code received.",
                "reason": "not_found"
            }
        ]
    }
}
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1 comment

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  • Rona

    Hi Brian, 

    Welcome to Box Community and glad to assist! 

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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