Completely lost all BOX content overnight
AnsweredYesterday we had 4 years of information in BOX. Today it is all gone.
It is our common sharing place between to companies, and today all the work is gone.
We need immediate help.
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Hi Bill,
Welcome to Box Community and glad to assist!
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
You can go over to box.com> Trash and restore your missing files/folders.
To restore specific items in Trash:
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
- To return the item to its original location in Box, click Restore.
- At the prompt, click Okay.
Hope it helps!
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