Unable to upload the files, as the storage limit is reached even after deleting all the files..

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prodcacautomation

• April 12, 2024 17:48

Hi Box support,

Box storage limit is reached. Deleted all the files, but still the available storage is zero. With this unable to upload the files into Box account, not able to use the Box account.

Request to do the needful ASAP.

Thanks,

V.Vivek.

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• 

  Rona

  • April 12, 2024 22:42
  • Edited

  Hi V.Vivek, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  Once again, please try to reupload your files. 

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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  prodcacautomation

  • May 22, 2024 06:18

  Hi Rona,

   

  Thanks for fixing the storage account.

  Requesting to do the same once again as facing the storage issue now.

   

  Thanks,

  V. Vivek.

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