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Cannot change my primary email without password

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Keenan

Hello, I'm trying to update the primary email on my account and cannot do so. The site tells me to enter a password to make the email address my primary, but I never signed up with a password. I used Google Sign In. When I go to create a password in account settings, it doesn't let me set my new password, even when following all the rules.

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  • Rona

    Hi Keenan, 

    Welcome to Box Community and glad to assist! 

    You could try to reset your password first then try again. 

    Once you've changed your password: 

    1. Login to box.com and navigate to your Account Settings. 
    2. In Login and Email Addresses section, select 'Make Primary.'

    Hope it helps! 

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  • Keenan

    Hello Rona,

     

    This solution does not work since as stated, I have a Google account that I used to sign up for Box. There is no password set on the account.

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