Cannot change my primary email without password

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Keenan

• April 16, 2024 03:47

Hello, I'm trying to update the primary email on my account and cannot do so. The site tells me to enter a password to make the email address my primary, but I never signed up with a password. I used Google Sign In. When I go to create a password in account settings, it doesn't let me set my new password, even when following all the rules.

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  Rona

  • April 16, 2024 19:50

  Hi Keenan, 

  Welcome to Box Community and glad to assist! 

  You could try to reset your password first then try again. 

  Once you've changed your password: 

  1. Login to box.com and navigate to your Account Settings. 
  2. In Login and Email Addresses section, select 'Make Primary.'

  Hope it helps! 

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  Keenan

  • April 16, 2024 22:49

  Hello Rona,

   

  This solution does not work since as stated, I have a Google account that I used to sign up for Box. There is no password set on the account.

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