No HELP

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JesseWinter

• April 16, 2024 15:27

There is no help whatsoever here if you need a refund or need to downgrade. It is awful.

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  Rona

  • April 16, 2024 19:55

  Hi Jesse, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

  Thanks for posting! 

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  JesseWinter

  • April 16, 2024 21:12

  I have received the same exact email twice it doesn’t appear to be any kind of collaboration or offer any steps towards resolution. It’s just an automated email that does not actually indicate anything towards helping me resolve this situation which is NOT complicated at all. I understand there is easy Sales support but there is no support for two days around changing my plan.

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