Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Can't delete a file

Completed
Follow
New post
Zakiya Usinosantiago

I have a file that I need deleted from a folder. This folder is not shared with any other users and the file is not opened on any other computers or mine, but Box will not let me delete it because it is saying that it is being edited with Box Office for Web. 

I have already tried rebooting my computer and closing all windows and apps.

I also can't figure out how to submit a ticket for this!

0

Comments

1 comment

Date Votes
  • Rona

    Hi Zakiya, 

    Welcome to Box Community and glad to assist! 

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

    0
    Comment actions Permalink

Please sign in to leave a comment.