Multiple Authentication

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Alessio Serra

• April 17, 2024 07:48

Hello, 

a collegue of mines is trying to have access and today (for the very first time) she's been prompted to put a code from the authentication app but she never set up a authenticator app. 

I'm administrator can I do something to solve it?

Tx

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• 

  Rona

  • April 17, 2024 19:07
  • Edited

  Hi Alessio, 

  Welcome to Box Community and glad to assist! 

  In order to address the user's issue, you can have her to contact Box Product Support by creating a new ticket. Rest assured that a member of our team will get in touch shortly. 

  Thanks for posting!

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