Can not create or reset password from gmail login to access a shared box

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Ryan Nesbitt

• April 17, 2024 15:38

I created my free account by signing in via gmail. I was shared a box that requires a password change, however I cannot change my password, and Box will not allow me to create a password.

I have cleared my cookies and tried in a different browser however nothing will allow me to create/reset a password in order to access the box that was sent to me. How can I resolve this issue?

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  Rona

  • April 17, 2024 19:52
  • Edited

  Hi Ryan, 

  Welcome to Box Community and glad to assist!

  It shows that you've already deleted your Box account. Let us know if you need assistance regarding your password and we'd love to further assist. 

  Thanks for posting!

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