MFA Reset

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Aftab Kazmi

• April 17, 2024 17:23

Hello, I have a user who has been unable to access her Box.com account. She's able to authenticate with her password but unable to complete MFA. She doesn't have the backup codes either. How do I set her account to re-require MFA registration?

Thank you.

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• 

  Rona

  • April 17, 2024 19:44

  Hi Aftab, 

  Welcome to Box Community and glad to assist! 

  In order to address the user's issue, you can have her to contact Box Product Support by creating a new ticket. Rest assured that a member of our team will get in touch shortly. 

  Thanks for posting!

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• 

  Tammy White

  • April 17, 2024 22:11

  The link you shared does not have a create new ticket link. It only has Box Community. 

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