API Download Timeout

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John Arkins

• April 17, 2024 18:52

Hello

Getting exception

“Request timed out” since Friday 4/12 through today on downloads

using Box C# client

var stream = await client.FilesManager.DownloadAsync(BoxID);

On Saturday 4/13 could not download any files

Now it seems after the program starts, 1 or 2 downloads in a row work fine and then it hits a wall, restarting program over and over is the short term fix.   It will download 1 or 2 then fail again.  Files are relatively small, they take about 2 seconds to download when it works.

Integration has been in place since 2020

Program has not changed lately

Can access Box.com UI fine and download files too.

Thank You!

 

 

 

 

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• 

  Rona

  • April 18, 2024 21:56

  Hi John,

  Welcome to Box Community and glad to assist!

  To help address your API query, please take this to our Developer team and visit forum.box.com. 

  Thanks for posting! 

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