User unable to login due to incorrect phone number

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  • Tammy White

    And please do not tell me:

    • In order to address the user's issue, you can have her to contact Box Product Support by creating a new ticket

    I have been to that link and there is not a create new ticket link. The only thing it has is a link for the Box Community. 

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  • Rona

    Hi Tammy, 

    Welcome to Box Community and glad to assist! 

    You can inform the affected user to go straight to this link and create his/her own case. This way, a member from Product Support will get in touch to address his/her login issue. 

    Thanks for posting! 

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