Update password
Answered
Actions required to access the files that were shared with me include "Strong password required". I can select update but it is asking me for my old password which I do not have because I signed in with my Gmail account.
In my account settings I can select create password but whenever I try to do that I get an error message.
Please help!
-
Hi Alexandre,
Welcome to Box Community and glad to assist!
If you're having issues updating your password. Please go ahead and reset your password.
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it works!
Please sign in to leave a comment.
Comments
1 comment