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Box reset - lost files

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Amy Knowlton

My box recently reset and after completing, a box appeared with a link to recovered files that had saved during the process in a separate folder to my other files. I now can't find this folder and need to recover some of these files but i'm not sure how to find it again? 

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  • Raight
    • Edited

    I apologize, but I don't have enough information to determine exactly where the "recovered files" folder is located on your system. The location of this folder can vary depending on the operating system and the specific device that experienced the reset.

    However, here are some general steps you can try to locate the "recovered files" folder:

    Search Your File Explorer/Finder:

    • Open your file explorer or Finder window.
    • Look for a folder named something like "Recovered Files", "Rescued Files", or a similar name.
    • The folder may be located in your user's home directory or in a specific location for recovered data.

     

    Check Commonly Used Directories: Dog likes best

    • On Windows, the recovered files may be located in the "C:\Users[YourUsername]\Recovered Files" directory.
    • On macOS, the recovered files may be located in the "/Users/[YourUsername]/Recovered Files" directory.
    • If you can't find the folder in the usual locations, try searching your entire file system for the folder name.

     

    Use File Search Utilities:

    • If you're unable to locate the folder through the file explorer, try using a search utility like Windows Search or macOS Spotlight to search for the folder name.
    • On Windows, you can press the Windows key + S and search for the folder name.
    • On macOS, you can use the Spotlight search (Command + Space) to search for the folder name.

    Check Backup/Recovery Software:

     

    • If your device has any backup or recovery software installed, check if the recovered files are available through that software's interface.
    • Some backup/recovery software may have a dedicated section or interface for accessing and managing recovered files.

    If you still can't locate the "recovered files" folder after trying these steps, you may need to contact the manufacturer or IT support for your device to get more specific guidance on where the recovered files are stored.

     

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  • Rona

    Hi Amy,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

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