restore deactivated user

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Don Haslam

• April 18, 2024 12:41

I am trying to add a user to a folder but when I add the persons email address i get the message that the user is deactivated and cannot collaborate.  How do I correct this so I can add this person to collaborate on a folder? This person and others have been collaborators on other files.  Suddenly I cannot add them. 

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  Rona

  • April 18, 2024 19:19

  Hi Don,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

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  Don Haslam

  • April 18, 2024 19:41

  ty, i'm watching for it here.

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