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restore deactivated user

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Don Haslam

I am trying to add a user to a folder but when I add the persons email address i get the message that the user is deactivated and cannot collaborate.  How do I correct this so I can add this person to collaborate on a folder? This person and others have been collaborators on other files.  Suddenly I cannot add them. 

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  • Rona

    Hi Don,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

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  • Don Haslam

    ty, i'm watching for it here.

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