MS365 (Excel /POwerpoint) Not response with documents in BoxDrive

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Service IT

• April 18, 2024 15:17

Hello, We have been experiencing a problem for a few days using MSOffice 365 and opening files with Boxdrive. When users open a document from the box drive directories, Powerpoint for example, Powerpoint goes into "Not responding" status and it is impossible to "Kill" the Powerpoint process. We are experiencing this problem on 2 pc at the moment. The Box Drive client is version 2.37.142 and MS365 version 2403 17425.20176

Thanks for your help

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  Rona

  • April 18, 2024 21:40

  Hi there,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

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