Outside collaborator cannot receive emails from BOX
Answered
Dear Support staff,The following outside collaborators are not receiving emails from Box:
<email redacted>
We’ve encountered this issued before, and typically it occurs because the users are on your email suppression list. If the users are the list, could you please remove them?
Thanks!
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Hi there,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and it looks like the email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications.
Can you also resend your invitation once more?
Hope it helps!
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