After upgrading to Enterprise, user can no longer create folders

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Matthew Helm

• April 20, 2024 00:14
• Edited

The user is designated as co-owner, but cannot add folders after the upgrade. When we shared folders as personal accounts, it was never a problem.

Error reads: "There is a problem completing your request. Please try again."  ...which is not helpful

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  Rona

  • April 22, 2024 19:18

  Hi Matthew,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

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