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old password

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Hi, Box claims my old password is too weak and wants me to make a stronger one, yet I do not know what my old password is. Please help, Jeremiah Potter

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  • Rona

    Hi Jeremiah, 

    Welcome to Box Community and glad to assist!

    If you can no longer recall your old password, please reset your password and create a new one. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting!

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