Few folders missing from Box Drive

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Devyani Abhyankar

• April 22, 2024 21:58

Hello

We have a few folders that suddenly disappeared overnight. - we are unable to access them online or on the Box drive downloaded. The folders are not visible on the Box online version - but a few folders seem to be visible on my Box drive with a red asterisk indicating that it is not synced. I am also unable to refresh the folder or sync it. 

The missing folders are not viewable in the Trash either. Any help in figuring out how to restore them - would be much appreciated. 

Thank you

Devyani Abhyankar

<data redacted>

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  Rona

  • April 23, 2024 19:41

  Hi Devyani,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

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