Box folder is deleted without notice

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Liu, Billy

• April 23, 2024 17:23

Hi -

I was a collaborator to a folder. When I tried to log into it today, I was told the folder was deleted or made unavailable to me. When I checked with the owner of the folder, he couldn't access it, either. This led us to believe the folder was deleted server-side. Is there any ways to restore the folder? It contains rather important data for my lab. The folder in question: https://wustl.app.box.com/folder/138617614885?s=z19si36rixmmdmrc4evk1alya9lul7rk

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  Rona

  • April 23, 2024 21:23

  Hi Billy,

  Welcome to Box Community and happy to assist! 

  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

  At this rate, please get in touch with your internal helpdesk team for assistance. 

  Thanks for posting!

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