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MFA Reset needed

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Megan Simmons

I have a user who needs to reset their MFA app.  I allowed the user to bypass MFA in order to get in to Box and then I reenabled it.  I was hoping this would force him to reestablish MFA in the app, but the app is still assuming he’s set up and he can’t get in.

How do I set it so that he will be asked to set up MFA again?  

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  • Rona

    Hi Megan,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

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