Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

I can7’t enter the 2FA code

Completed
Follow
New post
Andrew Kroiter
When accessing a new service - VLC in my case - Box requires a 2FA code be entered. I receive the code by SMS as i have requested, but i am unable to enter that code into the space provided. Nothing is available to be entered in the space provided. It is greyed out and I get a beep when I attempt to type into the code box. That means I am not able to use the service - VLC in my case. What do I do? Thanks for your help.
0

Comments

1 comment

Date Votes
  • Rona

    Hi Andrew,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

    0
    Comment actions Permalink

Please sign in to leave a comment.