All my files are missing out of my folders

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Box User

• April 24, 2024 14:25

All my files are missing from out my folders.  How do I recover them?

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  Rona

  • April 24, 2024 20:41

  Hi there, 

  Welcome to Box Community and glad to assist!

  We've provided the instructions to recover your deleted files. 

  To restore specific items in Trash:

  The steps below apply whether you’re selecting from search results or from all Trash items.

  1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
  2. Click the ellipsis (...).  Then: 

  • To return the item to its original location in Box, click Restore.

  3. At the prompt, click Okay.

  Notes:

  • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
  • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

  Hope it helps! 

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