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Box Tools won't uninstall. Doesn't show as installed in control panel.

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NATHAN ROTH

I have a user who is being prompted to updated Box Tools, when they try to install a new version it says: "The older version of Box Tools cannot be removed. Contact your technical support group". When trying to uninstall from control panel it errors out. I then deleted everything I could find in File Explorer and in the Registry. Now it doesn't show as installed in control panel but still gives the error above.

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  • Ann

    Hi Nathan, 

    Welcome to the Box Community!

    Can you please try to uninstall traces of Box Tools on the user's PC using the Box Edit cleaner to see if this will resolve the issue.  https://cloud.app.box.com/v/BoxEditCleaner

    I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist.

    Thank you for posting!

    Best,
    Ann

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  • NATHAN ROTH

    Hi Ann,


    Thanks for the quick reply!

    I was able to get it to work after running the "To Remove a per-user (.EXE) Installation (single user).

    Thanks for your help.

    Nathan

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