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Cant Access Box Files

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Mehak Nadeem

Hi, I am reaching out on behalf of my organization. Our company was acquired and I cant seem to locate any of the files that we had uploaded on the box. I need help recovering my office files. Please help. 

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  • Rona

    Hi Mehak, 

    Welcome to Box Community and glad to assist!

    To restore specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
      • To return the item to its original location in Box, click Restore.
      • To delete the item permanently, click Delete.
    1. At the prompt, click Okay.

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    Hope it helps! 

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