Box Desktop App failed to launch

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Puapatanakul, Pongpratch

• April 26, 2024 18:51

All of a sudden, Box desktop app stopped working on my MacBook. This is the message that popped up.

"Box Drive has encountered an error at initialization that requires you to manually move aside your existing Box folder". 

I had tried following the link which led me to some Terminal commands but could no fix thew issue. I already sent the log to Box.

Thanks

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• 

  Rona

  • April 26, 2024 21:26

  Hi there,

  Welcome to Box Community and happy to assist! 

  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

  At this rate, please get in touch with your internal helpdesk team for assistance. 

  Thanks for posting!

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