Billed for yearly instead of monthly

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Caitlin Quinn

• April 28, 2024 13:33

Hello, I was adding for the free trial in order to make sure the platform fits my groups needs and then pay monthly. Upon filling out the registration I was billed for the year! Please help! ~Caitlin

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  Rona

  • April 29, 2024 21:29

  Hi Caitlin, 

  Welcome to Box Community and glad to assist!

  Kindly reach out to our Billing team regarding your payment method. To do so, you can create a new case or email billing@box.com.

  Thanks for posting! 

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