Unwanted file

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Box User

• April 29, 2024 14:07

I have a file in my Box app,that cannot be deleted.I have no idea where it came from.I just want to get rid of it.

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  Rona

  • May 01, 2024 21:46

  Hi there, 

  Welcome to Box Community and glad to assist! 

  To help address your issue, can we begin with your current Box version and your Operating System? 

  We'd love to further assist!

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  Box User

  • May 02, 2024 05:32

  Hi Rona,my Box App is v 5.23.0,my operating system is ios 17.5 beta 4.This issue existed before i installed my current system.The unwanted file is called Upgrade.png.Thank you.

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  Box User

  • May 18, 2024 12:49

  Hello again Rona,i did send you the information that you requested.Where are you?

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