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Two New Users Not Receiving Emails to Set Up Their Accounts

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Steven Mullen

Dear Box Support, 

We have just had two new users join our company but they are not receiving the email to set up their accounts. Could you please look into this as soon as possible as we have already paid for their accounts but they are not able to use them.

Thank you,

Kevin Berk

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  • Rona

    Hi Kevin,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

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