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Box Status

Re-create account

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This is an inquiry regarding the individual account holder (Personal Information redacted) who wanted to use our BOX account.
This is a duplicate of the previous inquiry, but
I deleted my account on March 29th, but when I try to register using this email address,
"Unable to add one user"
"Group and folder selection and user settings for all Box users are
"Available once the user accepts the invitation"
A message appears.
After receiving today's response, I performed a password reset, but an error occurred while processing the request.
"The account associated with this email address cannot be used for online activation. Please contact Billing Support at +1 650 329 1210 or billing@box.com."
A message appears.
I would like to complete the procedure to be able to use Box immediately, so
If possible, I would like to receive a response from you today.We apologize for the inconvenience, but thank you for your understanding.
 
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  • Rona

    Hi there,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting! 

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