BOX SUPPORT - Worst customer support service I have ever experienced

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Sarah

• May 01, 2024 03:42

I have been trying for almost 2 months to achieve a meaningful conversation with someone in box support. The emails continue to be sent to my former email address which I cannot update on the account profile so manually send emails specifying the email address to write to. Nothing.
My IT guy keeps trying on my behalf and still nothing.

We were told to email: supportBox.Com. Still nothing.

We have been a Box enterprise since 2015 with a yearly spend in excess of $8k. 

This service is beyond appalling.

Has anyone got any tips for me here?

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  Rona

  • May 02, 2024 20:50

  Hi Sarah, 

  Welcome to Box Community and glad to assist! 

  Sorry to hear about the issue and I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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