No storage left, but all files deleted

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Nellie H

• May 01, 2024 19:04

All files have been deleted, but the storage limit has not reset and it's still close to full. The storage counter has been off and not resetting fully for quite a while. Looks like, from past posts, it's something that can be reset on the back end to correct - please assist if possible.

Thanks for the help!

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  Rona

  • May 01, 2024 20:34

  Hi Nellie, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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