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Ordered Business Unlimited space but it said 1TB on the payment page

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Raffe Bergwall

Hello,

We are 3 music producers who started a Business account at yours. We selected the one with unlimited storage space but on the payment page it said 1TB.

All 3 of us is now connected with Box and I can't find anywhere where it says if we got unlimited or 1TB.

Rb

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  • Angela Huey

    Hello, Raffe Bergwall

     

    The Box Business account typically offers unlimited storage. If you’re seeing a discrepancy on the payment page, it’s possible that there was an error or a misunderstanding during the sign-up process. To clarify your account’s storage limit, I recommend the following steps:

     

    Check Account Settings: Log into your Box account, click on your profile icon, and select ‘Account Settings’. Look for the storage information to see if it specifies your limit.

    Review Plan Details: Visit the Box pricing page or the terms of service for the Business plan to review the details of what is included, especially regarding storage limits: 

     

     

    It’s important to get a clear understanding of your account’s capabilities to ensure it meets your needs as music producers. 

     

    I hope my suggestion is helpful for you. If you want more details please tell me.

     

    Best Regard,
    dollar tree compass

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  • Rona
    • Edited

    Hi Rb, 

    Welcome to Box Community and glad to assist! 

    To address your query, please contact our Billing team by emailing billing@box.com or create a new case.

    Thanks for posting! 

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