Full quota appears as used even after deleting a big quantity of files and removing them from trash

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Box User

• May 05, 2024 20:36

Full quota appears as used even after deleting a big quantity of files and removing them from  trash. Quota exceded notification. Actal occupation is way smaller than my quota. Pleaseelet me know what to do to restore my available quota. Thanks.

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  Box User

  • May 05, 2024 21:02

  I have learned that this is a common problem and thet it is solved by running a quote reset script. Could you run such script for me? Thanks in advance.

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  Rona

  • May 06, 2024 19:05

  Hi there, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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