I would like to cancel my free trial before charges are incurred. Can you please submit this for me please?

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Ana Doce Lamas

• May 06, 2024 00:20
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  Rona

  • May 06, 2024 19:27

  Hi Ana, 

  Welcome to Box Community and glad to assist! 

  To cancel your Box subscription, please contact our Cancellation team by emailing cancel@box.com. Alternately, you can use our self-serve option to end your subscription. 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.

     Note: If you do not see this option, email cancel@box.com

  3. Complete the survey and click Cancel My Account.
  4. Click Permanently Cancel My Account to confirm and complete the process.

  The account will cancel at the end of the service term.

  Thanks for posting!

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