Change phone number and can't 2FA

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Maurício Machado

• May 06, 2024 13:19

Hello. My Phone Number Changed, can't access the sms confirmation. Can you help me, please?

The account is another email, <personal information redacted>

I had to create this current account to post messages on the forum.

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  Rona

  • May 06, 2024 20:23

  Hi Maurício,

  Welcome to Box Community and glad to assist!

  Upon checking, the email address that you've indicated in this post does not have an account with Box. 

  At this rate, please feel free to setup an individual account for free using your affected email address. 

  Thanks for posting! 

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