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Can't create a password

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Greg Smith

I'm signing in with Google, so don't have a password, but I'm trying to access a shared file that requires a strong password. When I try to create a password I get an error. This is urgent, and every post I see on the topic says someone will reach out directly.

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  • Rona

    Hi Greg, 

    Welcome to Box Community and glad to assist!

    You can setup a new password by following the steps below. 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Meanwhile, in choosing a strong password here's your guide: 

    • A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
    • A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
    • The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, upper- and lowercase letters, or special characters (i.e. $#@&!).
    • If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

    Hope it helps!

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  • Alice Thies-Lagergren

    Thank you, I had the same issue and using the reset link worked immediately. 

    Hope everyone in need of the solution finds this answer! Or that the issue is fixed in the first place..

    Best, Alice

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