Files uploaded to Box aren't available or shown in Trash

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Ben Streeter

• May 07, 2024 16:20

We have two cases where documents were uploaded to box.com (Drive service) for which we received file id values. However when we attempt to preview the files using Box.com services, the files do not load. Our developer sees the files aren't available in box.com nor are they present in Trash. We're seeking support in investigating why these ids were generated but no file is returned that matches the ids. The files were created on 2024-04-15 and 2024-04-23, respectively. I can provide the File Ids if those are safe to post in this support intake form (please advise). 

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  Rona

  • May 08, 2024 16:41

  Hi Ben, 

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

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