Box icon in Mac OS menu bar greyed out and non-responsive

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Ari Kahn

• May 08, 2024 04:40

On my MacBook Pro the icon in the menubar is greyed out and won't respond when clicking on it. I tried restarting and reinstalling Box.

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  Rona

  • May 08, 2024 19:12

  Hi Ari,

  Welcome to Box Community and happy to assist! 

  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

  At this rate, please get in touch with your internal helpdesk team for assistance. 

  Thanks for posting!

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