Password Required

Answered

Follow

New post

Alexandra Lebel

• May 09, 2024 13:42

Good Morning. I need a password required in order to access shared files, but I am logging in through my GMAIL and it will not allow me to add a password on my account profile even after the password reset. 

Thanks

0

• 

  Rona

  • May 09, 2024 22:54

  Hi Alexandra, 

  Welcome to Box Community and glad to assist! 

  To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Hope it helps! 

  0

  Comment actions Permalink

Please sign in to leave a comment.